Warranty & Returns

Our warranty, in plain language

For formal contracts and framework agreements, the signed terms will always take priority over this summary.

Standard warranty

• Standard warranty: 24 months from delivery, unless otherwise agreed in writing.
• Covers: manufacturing defects in materials and workmanship under normal, specified use.
• Applies only when the product is installed, operated and maintained according to VEKTROX documentation.

Damage caused by misuse, incorrect integration, unauthorised modification, or operation outside specified limits is not covered.

What’s not covered

• Damage from incorrect installation or integration
• Operation outside specified electrical, thermal or mechanical limits
• Modifications, repairs or rewinding by non-approved parties
• Damage from external systems (inverters, gearboxes, cooling, wiring)
• Normal wear and tear, corrosion or cosmetic damage

Making a warranty claim

To help us assess quickly, include:

• Product type and serial number
• Date of delivery and, if available, invoice / PO reference
• Description of the issue and operating conditions
• Photos or short video of the installation and failure symptoms

Once we’ve reviewed the information, we’ll confirm next steps. This may include additional diagnostics, return for inspection, repair or replacement – depending on findings.

Returns & RMAs

• Units sent back without an RMA may be refused or delayed.
• The customer is responsible for packaging the unit securely and shipping it to the address provided with the RMA instructions.
• After inspection, we’ll report findings and confirm whether the issue is covered under warranty, or provide a repair / replacement quote if not.

To request an RMA, contact support@vektrox.com with “RMA request” in the subject line.

Out-of-warranty support