Technical support for VEKTROX drives
For engineering, integration and diagnostic queries
Technical support is for teams already working with VEKTROX hardware or evaluating it in a serious way.
We focus on clear, engineering-level answers – not generic call-centre scripts.
If you’re in early commercial discussions, please start on the Sales page instead.
Who we support
- OEM and Tier-1 engineering and R&D teams
- System integrators and specialist builders
- Test, validation and dyno teams
- Approved service or support partners
What we can help with
- Installation, wiring and interface questions
- Inverter pairing, control strategy and basic tuning guidance
- Thermal behaviour, cooling concepts and operating limits
- Fault codes, abnormal behaviour and diagnostic questions
- Test / dyno issues where VEKTROX hardware may be involved
For detailed co-engineering, system design or custom development, we may propose a dedicated engineering session under NDA.
Before you contact us
A few checks before logging a support request can save everyone time:
Checklist:
- Confirm supply voltage, current and inverter settings are within the specified limits.
- Check mechanical mounting, shaft alignment and any couplings or gearboxes.
- Verify cooling paths (liquid or air) are operating as designed.
- Note any fault codes, warnings or unusual noises/vibrations.
- Capture photos or a short video of the setup and issue if possible.
Bringing this information into your first message helps us respond with something useful, fast.
Technical support request
Use the form below (or contact us directly) with as much detail as you can.
The more specific you are, the less back-and-forth we need.
Info Required:
- Name
- Company
- Role / department
- Product type and serial number
- Inverter / controller type
- Application (vehicle / system description)
- Description of the issue or question
- Fault codes / log extracts (if available)
- Attachments (photos, logs, scope captures — if your form supports uploads)
If you prefer email, contact support@vektrox.com with the above information.
Response and escalation
We aim to respond to technical support requests within 24–48 business hours.
Complex issues may require log reviews, test data or a short online session with your engineering team.
Where needed, we’ll:
- Loop in VEKTROX engineering for deeper analysis
- Suggest configuration or test changes
- Propose a structured engineering support session under NDA
Our goal is simple: help you get a stable, repeatable system – not just close a ticket.
Engineering support sessions
We support OEM and integration teams from first conversations through to testing and refinement.
How we help
- Engineering sessions on packaging, duty cycle, and targets
- Support during dyno and vehicle testing
- Clarification of drawings, interfaces, and documentation
- Guidance on cooling, inverter pairing, and integration details
Who we work with
- OEM engineering and R&D teams
- Design and industrial partners
- System integrators and specialist builders
How to reach us
First line of contact is email. We then schedule calls or working sessions as needed.
General & project enquiries: hello@vektrox.com
Technical & integration: design@vektrox.com